Level-7 Incompetence and Brutal Spite

I app**** for a Vumatel 20mbps package in January and after experiencing poor customer service whenever I contact them and they do not get back to me, I finally decided that I'm dropping Level 7 after he confirmed on 02 February that they were unable to activate my account. I then asked David Kriel, on 02 February, to not proceed with activating my line anymore, that I'm cancelling my application and moving to another service provider. My words were "please do not be the reason why another service provider cannot assist me a fibre package".

On 12 February I follow up with my preferred service provider on the status of my line activation and they informed me that it was rejected because the line is active on another service provider. I called Vumatel and they informed me that it was Level 7 who activated my account. I then called David and asked him to cancel the activation as we had discussed before.

Level 7 has shown such incompetence in handling my account activation and even after I requested that my application be cancelled they still went ahead and activated my line out of pure spite. Now I have to continue buying data in the meantime when my account could've been activated on 01 February. How petty can a company really get to ensure that they spite a client they drove away because of their non-existent customer service?