Level 7 incompetence and blatant ******* for services not rendered... A MUST READ BEFORE YOU ENTER ANY AGREEMENT WITH THEM.... YOU HAVE ZERO RIGHTS

I have been with level 7 for a good number of years but recent developments with this company has not only left me gobbed smacked with regards to the level of incompetence.... their failure to follow instruction.... their ******* manner in which they treat their customers for charging you for a service you did not receive.... delayed and poor reconnection service... or wait... complete lack thereof after they legally deducted funds from your account... Then still have the cheak to enforce their legal right of a month's notice should you want to terminate your month to month contract..... I WISH PEOPLE WOULD READ THIS REVIEW BEFORE ENTERING IN ANY SORT OF CONTRACTUAL AGREEMENT WITH THESE GUYS.... You as customer have zero rights.... it is NOT a service provider.... as you WILL be billed and taken to the cleaners for zero services rendered.... PEOPLE PLEASE HEED MY ADVICE!!!...... And now I will share my experience.... I have made use of this company for a couple of years and whilst contractually bound re. Router and free installation... I have to say.... zero complaints.... Since word go they were given clear instruction that payment via debit should commence on the first day of the month.... miraculously for the full contract period it was always done on time.... NOT ONCE any hickups.... now once your contractual period ends it is standard practice that they put you on a month to month basis.... should you no longer wish to continue using their service.... I get it .... standard practice.... one months notice.... So..... April started... the 1st was a public holiday... I get that.... we went away for the long weekend... poor cellular reception and the 3rd my wife fell ill and I had to rush her to hospital... I paid thinking all my debits went off... our return home got delayed.... nonetheless... upon returning and having proper cellular reception I found out that due to the '' public holiday'' all my debits went off except for level 7.... There was an email stating that because of me defaulting there would be a R300 reconnection fee... still doesn't sound too bad... after all I defaulted... but then I got to thinking? All my other debits went off... It is clear that Level 7 did not follow my instruction re. Debit date... ok holiday... what about the following day? A weekday? The 2nd... So I called them asking how it is possible .... Level 7s answer... they can not accept responsibility as I have to take it up with my bank?? So now you're insulting my intelligence by implying that my bank now have full authority to change debit order mandates and the capacity to change debit dates just for level 7 because they are special?? SERIOUSLY?? BUT WAIT FOR IT.... this is NOT WHY IM DISGUSTED WITH THEM.... HERE IT COMES.... I according to this lady that helped me are now LIABLE for the month of April.... TAKE NOTE.... for a suspended service.... MONTH TO MONTH.... which I received zero internet... so not only did they NOT debit as per instruction.... but now also charge for services not rendered.... here's the next joke.... according to the lady that assisted they DO NOT CHARGE A RECONNECTION FEE.... ha ha ha.... ****.... that was also deducted.... next joke.... in order to cancel my subscription I need to give them a calender months notice.... ok .... 2nd came... guess what... public holiday the first..... ALL my debit orders went off... except for .... drumbeat.... Level 7.... the 3rd came.... This now after me explicitly saying to deduct either one day prior or the 2nd LATEST..... BUT HEY.... WHO AM I? Just the customer with no rights right? Humdinger Question to these Lying sacks of ......... Come Level 7 .... Answer this Publicly.... you were paid yesterday.... the 3rd..... for the month of May... and I'm still suspended with no internet? YOUR INCOMPETENCE IS DISGUSTING... I want my internet on point blank so I can submit my cancelation via email as per your militant demand..... your failure of supplying me with internet I now legally have paid for will NOT be the ******** reason you extend this contract for another month.