LEVEL 7 HAVE NO CUSTOMER SERVICE

I have a 24-month Wi-Fi contract with Level 7. Yesterday I sent an email to Level 7 advising them that the bracket holding the WiFi aerial is pulling out of the wall which means that should the bracket pull out of the wall and the pole with the dish fall down, this could damage the roof tiles of my house or cause other damage. In addition, as a result of the pole not being straight, my signal is being affected.

I have just called Level 7 and spoke with Julian who has told me that my fault is in the queue but was unable to give me a timeline as to when repairs will take place. On insisting on a timeline, Julian advised that it could be anything from 24 to 48 hours before a technician even calls me to schedule a call out.

As far as I am concerned, based on the fact that I am not getting the line speed that I am paying for, Level 7 are in breach contract which means that I can now cancel my contract with Level 7 and go to another ISP who understands what customer means because it seems like Level 7 have no idea about customer service.