cL
charl L
1 reviews | Active since Oct 2019
15 Mar 2025, 17:39
Level 7 bad service
It is been more than a month that my fibre is working on of have to un plug then plug in after 5 min then it works again for plus minus 3 hours then it happens again send how many mails to support team every time same story , getting tired of this fibre is costing a lot of money and my problem is not getting resolved
Helpful (0)
Replies (1)0
Replies (1)
Level-7 Internet's replyOfficial
17 Mar 2025, 13:16Hi Charl
We completely understand your frustration and sincerely apologize for the ongoing issues with your connection.
After investigating your case, it appears that the problem may be related to the fibre infrastructure itself. We have escalated this matter to the fibre provider and have requested a full health check on your link to identify and resolve any underlying issues.
We appreciate your patience while we work with them to resolve this as soon as possible.
Our support team will keep you updated on any progress.
If you have any further concerns, please don’t hesitate to contact us.
Regards, Level-7
We completely understand your frustration and sincerely apologize for the ongoing issues with your connection.
After investigating your case, it appears that the problem may be related to the fibre infrastructure itself. We have escalated this matter to the fibre provider and have requested a full health check on your link to identify and resolve any underlying issues.
We appreciate your patience while we work with them to resolve this as soon as possible.
Our support team will keep you updated on any progress.
If you have any further concerns, please don’t hesitate to contact us.
Regards, Level-7
Best regards,
Level-7 Internet's reply17 Mar 2025, 13:16
Official
Hi Charl
We completely understand your frustration and sincerely apologize for the ongoing issues with your connection.
After investigating your case, it appears that the problem may be related to the fibre infrastructure itself. We have escalated this matter to the fibre provider and have requested a full health check on your link to identify and resolve any underlying issues.
We appreciate your patience while we work with them to resolve this as soon as possible.
Our support team will keep you updated on any progress.
If you have any further concerns, please don’t hesitate to contact us.
Regards, Level-7
We completely understand your frustration and sincerely apologize for the ongoing issues with your connection.
After investigating your case, it appears that the problem may be related to the fibre infrastructure itself. We have escalated this matter to the fibre provider and have requested a full health check on your link to identify and resolve any underlying issues.
We appreciate your patience while we work with them to resolve this as soon as possible.
Our support team will keep you updated on any progress.
If you have any further concerns, please don’t hesitate to contact us.
Regards, Level-7
Best regards,