Level 7

I’m receiving massive packet loss, and they keep saying they are escalating the issue and the teams are working on it. Then when someone does eventually come to my house to try and resolve the issue they don’t do it properly they say it’s fixed then leave but it isn’t really fixed, then I keep struggling with the same issue and even before they left I told them something doesn’t seem right but they kept saying everything is fine, it’s weird I’m not even an expert at this but I know their jobs better then they do. They don’t really care. I’m not getting what I paid for. Wouldn’t recommend it to anyone.