Level 1 service

my line was suspended because they/Level 7 apparently lost all their data and requested the Modem serial number from my wife.When she took too long to respond to their request they suspended a paid up account line.I contacted them telephonically.they immediately reconnected,but i was very unhappy about the fact of suspending the line.I called the following day again for explanations.they were only apologetic and thats it.they promised to look into the matter and revert back to me.Thats 2 weeks ago and i had no reply since.They were quick to suspend a paid up account,but tardy to explain and compensate for the inconvenience suffered.Wont recommend to anyone.