Lack of service from Level 7 Tech

I have never really been a huge fan of their "service" and I've been with them since September 2021. They are not 24 hours so if there is an issue at night, sorry for you. They rely heavily on what 5G pushes out but when the 2.4 is shocking and most devices connect to this and the strength is appalling, then its the "extenders fault"thats connected to the line, but wait, let me rather cross sell you on adding more cable and another router to your home. After calling in and whatsapp-ing since 16:04 - 17:20 with no proper assistance or explanation and shocking client service from Marcel I am really over it. I called in and Sam told me that they're busy with a lot of calls and it takes long to investigate (thus it would be great if you could educate your techs on having manners and advising that they are just busy investigating thus please bear with them but no, no answer or response. I also had to repeat myself more than once on questions I already asked. I really felt that the tech was just waiting for 17:00 to head off and thus drag the assistance out. Times from Level 7 to get back to me on whatsapp: 16:04 - call logged I messaged 16:05 and waited till 16:11 for a response I responded at 16:14 after doing tests and tech responded 16:19 I responded 16:19 ; 16:21; 16:24; 16:27; 16:28; 16:35 with no feedback thus far from your tech.....thus I called in at 16:37 very unhappy as where is the common decency in leaving someone for 20 minutes with no answer what so all?? Then 16:40 finally a response after I called in and expressed my unhappiness to Sam who gave me the answer of it takes long to investigate and they're very busy with calls..... 16:40 & 16:41 I responded. Waited a further time as I have so much of it till 16:55 when your tech must've remembered that I am still waiting for assistance. I responded at 16:56: 16:57; 16:59; 17:01 and at 17:01 your tech responded. Some actual communication received from your tech till 17:13. I responded with a few messages till 17:20 and finally at 17:52, a half a hour later your tech wants to send a team out for an issue I have only been experiencing for 24 hours...... Instead of trying to finish a call within a timeously manner, refer me to a call out team for me pay for? Honestly pathetic lack of service and dedication to me as a client today.

I would really appreciate it if someone in management who is willing to actually help me can get back to me instead of just commenting on this post.