Lack of interest of support team

I've had numerous times of downtime, when contacting the support team, their only solution is to cycle the supply for the router and that they would schedule a technician to come and check. But there is never a technician that gets scheduled, I always have to arrange other guys to come and check what the issue is. I was initially at Fliber before I was put over to Level-7, and they gave a person more clarity of line issues and made an effort to notify you of issues and progress on issues. And they actually would arrange technical support.