L7 Manages to be worse than Telcom.... They should be ashamed....

We have been dealing with Level 7 for just under a year.

The sales pitch for us to move over to Level 7 was that they had the best internet for gaming and for running TV services such as Netflex and DSTV. The line was so great that we would never need to call in with issues as the line was the most stable line on the market.

After +/- 2 months we called with our first issue that we were not receiving 10mbps as we had signed up for and would like the issue resolved. After +/- 2 weeks after we had the same issue and this carried on for the next 4-5 months. Eventually the technical department came and said it was a modem issue and the changed the modem out. GREAT it worked for 1 month then we phone again with the same issue, we are not receiving 10mbps we getting +/- 3-5mbps again technical department said there is an issue they will fix it. GREAT the line works for 1-2 weeks then again +/-3-5mbps. Sorry sir we see you have an issue we will come and install this new technology that you will never have this problem again. No other service provide has this L7 are the best.... So they come and install the line and guess what after 1 day the line was an issue.... Phoned L7 and they fix the issue and the line works for 3 weeks the guess what?????? The Line drops again and again and again up until now we can not get a stable line that constantly runs at 10mbps. So we phone in again and again dealing with guys that have no cooking clue what is wrong to the point that I could only get joy by messaging the FACEBOOK department (Probably Marketing) then they fix the line for a week to two weeks then again a issue. Again we phone and the technical department turn around and tell me that because I am running Netflex and DSTV at the same time it is pulling a full 10mbps.... Meaning that I can not run more than one device on the line at a time.... Excuse me???????????? You telling me that 1 TV in the house is all that this line can cope with????? This BEST line on the market that is going to be the GREATEST thing I ever had can only run Netflex and nothing else or the line will not work..... BULL!!!!!!!!!! some weeks and days I can run Netflex and Game (Which gaming USES the most bandwidth) with no issue and my wife can do reports linked to her company and my PC still pulls 10mbps on LAN..... But now I am being told that I can not run more than Netflex????? Even if I don't run anything on the line it 70% off the time runs at 3-5mbps..... I am paying for 10mbps. Have never faulted once on a payment have requested for a stronger line (Which nobody ever got back to me about) to see if that would fix the problem.....

I can go on forever with the constant issues that I have been having. L7 can look at my call logs it a weekly issue but I get no joy. L7 are taking me for an idiot and just on calls logged I can phone the Ombudsman and prove that there is a Massive breach of contract here. And I am sure that other service providers would love to know how pathetic the service from L7 is.