I have been a loyal Level-7 Internet customer for several years and have always appreciated supporting a local service provider

I have been a loyal Level-7 Internet customer for several years and have always appreciated supporting a local service provider. Unfortunately, my experience over the past few months has not met the standard I have come to expect. I have encountered a number of administrative issues, as well as recurring connectivity and speed problems. While occasional challenges can happen with any provider, these issues have occurred repeatedly and have had a noticeable impact on the quality of service I receive. As a long-standing customer, I value reliability, good communication, and prompt resolution of problems. At present, I feel that the service has fallen short in these areas, which is disappointing given the positive experiences I had in previous years. I sincerely hope that Level-7 can address these concerns and return to the high standard of service that originally earned my trust and loyalty