1 reviews | Active since Jul 2018
HEED MY WARNING, STAY AWAY
Wow in the absolute worst way possible. Day 3 of following up on fibre that was supposed to be activated on the 1st only to find out from the fibre provider (that we contacted ourselves for feedback) that they only logged the order yesterday (day 2 of "escalating"). That however, didn't stop them from debiting me for the cancelled account or sending a technician TO THE WRONG ADDRESS for collection. These people are an absolute joke!
The only helpful person in this useless company was Chelsea, who unfortunately works with a non-existent accounts department and a mythical creature named Carl, who is allegedly in management..
For your sanity, heed the warning and stay as far away from these useless, thieving people.
We understand your frustration and would like to offer some clarity.
Our sales manager has been in contact with you, and as your new contract was only accepted mid-June, your installation remains well within our standard lead time of 3–4 weeks.
While we do rely on third-party fibre providers for certain processes, which can occasionally cause delays, however, we actively follow up on all our orders.
Thank you for your patience.
Regards, Level-7
Best regards,
We understand your frustration and would like to offer some clarity.
Our sales manager has been in contact with you, and as your new contract was only accepted mid-June, your installation remains well within our standard lead time of 3–4 weeks.
While we do rely on third-party fibre providers for certain processes, which can occasionally cause delays, however, we actively follow up on all our orders.
Thank you for your patience.
Regards, Level-7
Best regards,