M
Morongoa
1 reviews | Active since Jul 2025
04 Jul 2025, 18:59
Good evening
Good evening. The first day, the Level 7 internet was fine, and the speed was well. We managed to connect all cellphones in the house and the TV. However, internet connectivity started to be poor on the second day from in the morning until we called the Level 7 call center for help. I was made aware that I will have the normal wifi and 5g one, which I can stream with it on the TV, but unfortunately, I can seem to find the 5g one on the TV. So as a family we are not really happy about this, considering we are still on the first month of the contract.
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Level-7 Internet's replyOfficial
07 Jul 2025, 10:02Hi *****goa
We sincerely apologise for the frustration you've experienced and that your connectivity hasn’t met expectations, especially so early in your contract.
We understand how important reliable internet is, and we want to assure you that our team will be in touch shortly to troubleshoot and explore a solution. Our goal is always to deliver a stable, high-quality internet experience to our clients.
Regards, Level-7
We sincerely apologise for the frustration you've experienced and that your connectivity hasn’t met expectations, especially so early in your contract.
We understand how important reliable internet is, and we want to assure you that our team will be in touch shortly to troubleshoot and explore a solution. Our goal is always to deliver a stable, high-quality internet experience to our clients.
Regards, Level-7
Level-7 Internet's reply07 Jul 2025, 10:02
Official
Hi *****goa
We sincerely apologise for the frustration you've experienced and that your connectivity hasn’t met expectations, especially so early in your contract.
We understand how important reliable internet is, and we want to assure you that our team will be in touch shortly to troubleshoot and explore a solution. Our goal is always to deliver a stable, high-quality internet experience to our clients.
Regards, Level-7
We sincerely apologise for the frustration you've experienced and that your connectivity hasn’t met expectations, especially so early in your contract.
We understand how important reliable internet is, and we want to assure you that our team will be in touch shortly to troubleshoot and explore a solution. Our goal is always to deliver a stable, high-quality internet experience to our clients.
Regards, Level-7