PT
Peter T
1 reviews | Active since May 2010
06 Jul 2024, 19:18
Fibre Throttling Peak Times
Fibre throttling during peak time rugby. Very irritating to have spinning circle. I have 200Mbs line speed. Level 7 need to make sure they have enough bandwidth data availability and stop throttling their customers.
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Level-7 Internet's replyOfficial
08 Jul 2024, 15:51Hi Peter
We sincerely apologise for the inconvenience you’ve experienced.
We want to assure you that we have an excess amount of bandwidth available. However, we have noticed that certain streaming services (DSTV streaming specifically) can experience issues on the server side during peak times, which may be impacting your overall experience.
If you experience the same issue again, we suggest testing on a laptop using a web browser and comparing this to when using an application like an AppleTV or media streaming device.
We sincerely apologise for the inconvenience you’ve experienced.
We want to assure you that we have an excess amount of bandwidth available. However, we have noticed that certain streaming services (DSTV streaming specifically) can experience issues on the server side during peak times, which may be impacting your overall experience.
If you experience the same issue again, we suggest testing on a laptop using a web browser and comparing this to when using an application like an AppleTV or media streaming device.
Level-7 Internet's reply08 Jul 2024, 15:51
Official
Hi Peter
We sincerely apologise for the inconvenience you’ve experienced.
We want to assure you that we have an excess amount of bandwidth available. However, we have noticed that certain streaming services (DSTV streaming specifically) can experience issues on the server side during peak times, which may be impacting your overall experience.
If you experience the same issue again, we suggest testing on a laptop using a web browser and comparing this to when using an application like an AppleTV or media streaming device.
We sincerely apologise for the inconvenience you’ve experienced.
We want to assure you that we have an excess amount of bandwidth available. However, we have noticed that certain streaming services (DSTV streaming specifically) can experience issues on the server side during peak times, which may be impacting your overall experience.
If you experience the same issue again, we suggest testing on a laptop using a web browser and comparing this to when using an application like an AppleTV or media streaming device.