JR
Jacques R
1 reviews | Active since Jul 2011
30 Aug 2024, 13:33
Fibre Line transfer disaster.
Fibre Line transfer disaster. I have emailed Level 7 with pictures of ONT number and ask that Fibre line transfer must start on 30 August. Its now 13:30 and Fibre transfer still not done. I have configured Fibre router with new Level PPP Username and Password. Openserve had the wrong ONT number when they called. Sort this problem out ASAP
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Replies (2)
Level-7 Internet's replyOfficial
30 Aug 2024, 15:09Hi Jacques,We apologize for the frustration you’ve experienced. According to our records, this transfer has been actioned, and you are now active. If you are still having issues, please WhatsApp our support team, who will be able to assist you further.Thanks,
Level-7
Level-7
Best regards,
Level-7 Internet's reply30 Aug 2024, 15:09
Official
Hi Jacques,We apologize for the frustration you’ve experienced. According to our records, this transfer has been actioned, and you are now active. If you are still having issues, please WhatsApp our support team, who will be able to assist you further.Thanks,
Level-7
Level-7
Best regards,
JR
Jacques R's updateReviewer Update
03 Sept 2024, 11:04Fibre line was transferred around 15:00. Fibre line working now.
JR
Jacques R's update03 Sept 2024, 11:04
Reviewer Update
Fibre line was transferred around 15:00. Fibre line working now.