cL
charl L
1 reviews | Active since Oct 2019
17 Feb 2025, 19:08
Fibre issue
My Fibre has been working on and of since Saturday when I first reported it Sunday again and Monday again then it worked for 2 hours , they say it is metro fibre but I pay Level 7 worst techs ever on there support
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Level-7 Internet's replyOfficial
18 Feb 2025, 10:33Hi Charl
We sincerely apologise for the inconvenience you’re experiencing.
After investigating your issue on our side, we have confirmed that the issue lies with the fibre network. We logged this with the fibre network operator on Saturday, and are currently awaiting their investigation into why the line has degraded.We understand how frustrating this is and appreciate your patience.
If you have any further concerns, please don’t hesitate to reach out to us directly.
Regards, Level-7
We sincerely apologise for the inconvenience you’re experiencing.
After investigating your issue on our side, we have confirmed that the issue lies with the fibre network. We logged this with the fibre network operator on Saturday, and are currently awaiting their investigation into why the line has degraded.We understand how frustrating this is and appreciate your patience.
If you have any further concerns, please don’t hesitate to reach out to us directly.
Regards, Level-7
Level-7 Internet's reply18 Feb 2025, 10:33
Official
Hi Charl
We sincerely apologise for the inconvenience you’re experiencing.
After investigating your issue on our side, we have confirmed that the issue lies with the fibre network. We logged this with the fibre network operator on Saturday, and are currently awaiting their investigation into why the line has degraded.We understand how frustrating this is and appreciate your patience.
If you have any further concerns, please don’t hesitate to reach out to us directly.
Regards, Level-7
We sincerely apologise for the inconvenience you’re experiencing.
After investigating your issue on our side, we have confirmed that the issue lies with the fibre network. We logged this with the fibre network operator on Saturday, and are currently awaiting their investigation into why the line has degraded.We understand how frustrating this is and appreciate your patience.
If you have any further concerns, please don’t hesitate to reach out to us directly.
Regards, Level-7