NS
Nikita S
1 reviews | Active since Sept 2017
04 Dec 2024, 12:05
FED UP
Last Monday 25th November, Vumatel came to install a new line at our new house, I’m not sure what went wrong but not my problem - between Vumatel and Level7 it’s back and forth on whose mistake it was who should fix it, who made the mistake, HONESTLY - I don’t care, it wasn’t my error but now we must be the ones paying for a line we don’t have one, and sitting with no WiFi for 10days, being clients of Level7 Vumatel refuses to help and I don’t feel it’s a battle a client should be fighting????
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Level-7 Internet's replyOfficial
05 Dec 2024, 12:21Hi Nikita
We sincerely apologise for the continued delay in setting up your fibre line.
Unfortunately, we are still waiting for the fibre provider to activate your line. Please rest assured that we have escalated this issue with them and maintain daily communication to better understand when the activation will occur at your address.
While our team is doing everything possible to keep you informed, our hands are tied until the provider completes the activation.
We truly appreciate your patience and understanding during this time.
Please reach out to us if you have any questions.
Regards, Level-7
We sincerely apologise for the continued delay in setting up your fibre line.
Unfortunately, we are still waiting for the fibre provider to activate your line. Please rest assured that we have escalated this issue with them and maintain daily communication to better understand when the activation will occur at your address.
While our team is doing everything possible to keep you informed, our hands are tied until the provider completes the activation.
We truly appreciate your patience and understanding during this time.
Please reach out to us if you have any questions.
Regards, Level-7
Level-7 Internet's reply05 Dec 2024, 12:21
Official
Hi Nikita
We sincerely apologise for the continued delay in setting up your fibre line.
Unfortunately, we are still waiting for the fibre provider to activate your line. Please rest assured that we have escalated this issue with them and maintain daily communication to better understand when the activation will occur at your address.
While our team is doing everything possible to keep you informed, our hands are tied until the provider completes the activation.
We truly appreciate your patience and understanding during this time.
Please reach out to us if you have any questions.
Regards, Level-7
We sincerely apologise for the continued delay in setting up your fibre line.
Unfortunately, we are still waiting for the fibre provider to activate your line. Please rest assured that we have escalated this issue with them and maintain daily communication to better understand when the activation will occur at your address.
While our team is doing everything possible to keep you informed, our hands are tied until the provider completes the activation.
We truly appreciate your patience and understanding during this time.
Please reach out to us if you have any questions.
Regards, Level-7