Extremely Unhappy Customer

I am genuinely appalled by the level of service I’ve received from Level 7. Their customer service is not only inefficient but also deeply frustrating, and their billing system is completely unreliable and poorly managed.

I raised a legitimate issue expecting resolution, but instead encountered delays, lack of accountability, and zero ownership. What made matters worse was my interaction with Maritjie and Ashley (the Team Leader). Rather than addressing and resolving my concern, they chose to defend the company at all costs, showing no willingness to assist or even acknowledge the problem properly.

This is not what customers expect when they are paying for a service. There is a clear lack of customer-centric thinking, and the experience feels dismissive and unprofessional.

If Level 7 is serious about retaining customers, they need to urgently fix both their billing processes and how their support team engages with clients.

At this point, I cannot recommend their services to anyone.