Extremely Poor Service – One Week Without Internet

I have been without internet for almost a week. and despite notifying Level 7 immediately, nothing has been resolved. I work from home, so internet is not a luxury – it’s essential.

After a week of endless excuses about “struggling with Openserve,” I asked for alternatives. Only on Friday did they mention they could provide wireless internet as their own product – something they could have told me from day one. If they had, I would have had internet last week. Instead, I’m now told I must wait another week.

I have already paid R689 for the service and had to spend an extra R1,500 on data just to keep working last week. Now, because of their delays, I’ll be forced to spend another R1,500 this week. This is unacceptable. They have shown no urgency, no proper communication, and no customer care.

If a company cannot deliver the service paid for and cannot be proactive in offering solutions, they do not deserve to call themselves a service provider.

I expected them to make a plan – instead, they wasted my time and my money.