IO
Itumeleng O
1 reviews | Active since Jan 2012
04 Oct 2021, 10:51
Extremely poor service.
What a horrible experience with level 7. Their internet drops off constantly and they just brush it as if nothing is wrong, they have changed my route but the problem just persists. On Saturday my internet went down and has not come back, its been 3 days with no internet and they still telling me they waiting for a technician to be available. I mean I work from home and need internet. I **** you not this has been the worse service provider I have ever engaged with, I cant wait for contract to expire with them. At some point they told me they cant do anything about my problem cause its Metro Fibers infrastructure and they cant touch, talk about throwing people under the bus.
Helpful (0)
Replies (3)0
Replies (3)
Level-7 Internet's replyOfficial
04 Oct 2021, 11:00Good Day Itumeleng. We apologize for any frustration this has caused, however I do see our support technicians are working on your profile ticket reference : #576327. From what I can see on the profile the last ticket logged was in June 2021 and the issue was resolved then. Our team will be in communication with you to resolve this issue. Thank you.
Level-7 Internet's reply04 Oct 2021, 11:00
Official
Good Day Itumeleng. We apologize for any frustration this has caused, however I do see our support technicians are working on your profile ticket reference : #576327. From what I can see on the profile the last ticket logged was in June 2021 and the issue was resolved then. Our team will be in communication with you to resolve this issue. Thank you.
IO
Itumeleng O's updateReviewer Update
04 Oct 2021, 11:47Do you see the trend of every two to three months I have to call you. Every week I experience drop offs which I don't report. I truly hope you understand my frustration and embarrassment especially when I am in a meeting or presenting and the internet just cuts off just like that. But don't worry too much my contract is coming to an end in January 2022 then we don't have to tolerate each other.
IO
Itumeleng O's update04 Oct 2021, 11:47
Reviewer Update
Do you see the trend of every two to three months I have to call you. Every week I experience drop offs which I don't report. I truly hope you understand my frustration and embarrassment especially when I am in a meeting or presenting and the internet just cuts off just like that. But don't worry too much my contract is coming to an end in January 2022 then we don't have to tolerate each other.
Level-7 Internet's replyOfficial
04 Oct 2021, 12:57Good Day.
Unfortunately, we do not individually monitor every client's account and therefore should you have internet connection issues it is advisable, as per your contractual agreement, to notify us of such issues.
Unfortunately, we do not individually monitor every client's account and therefore should you have internet connection issues it is advisable, as per your contractual agreement, to notify us of such issues.
Level-7 Internet's reply04 Oct 2021, 12:57
Official
Good Day.
Unfortunately, we do not individually monitor every client's account and therefore should you have internet connection issues it is advisable, as per your contractual agreement, to notify us of such issues.
Unfortunately, we do not individually monitor every client's account and therefore should you have internet connection issues it is advisable, as per your contractual agreement, to notify us of such issues.