Do not Try and upgrade!!!!!

I have a 100mb with them, it had no problem.... then, I saw that for an extra R50 I can upgrade from a 100mb to a 250mb.... and this is where everything went downhill.

The first thing that happened is that they invoiced me (its as if the money is the first thing in their head). Then, my line went from a 100mb to a max of 70mb. Every time I call them, I need to do work on their behalf by plugging in stuff and testing stuff. this is a major inconvenience.

They are blaming metro Fiber....BUT the problem only occurred when I asked for an UPGRADE, but I got a DOWNGRADE for more money. I will NOT be paying the extra money until the service that I went to, actually come's into effect