Do not ever use Level 7 ISP

I have given notice to abovementioned ISP on the 3rd of December 2020, and they acknowledge it with ref 379710 by Carla Prinsloo, who asked why we wanted to end the service, to which I rep**** that we continued with bad service, and that we were paying for something that were not value for money. When we signed up in 2017, we selected the uncapped and unshaped package, which in the beginning was great. Yet, over time our line became slower, and non-existent. Even though we called them several times, to which we got a reply on their end everything looked fine. Yet, everytime we did a speedtest, we were about 1kb/second, and never the 10mb that we paid for! No matter what, it didn't improve. In December after struggling continuously, I decided to give notice. On the 29th of December I got another e-mail from Carla informing me that they will not accept the cancellation and I HAD to choose another package, and just went ahead and billed me again. Is this how Level 7 *****s money from people? Not accepting a customer's right to cancel, and then expecting more money for nothing provided. We stopped using the service on the 21st of December already, which actually means that they owe us the difference! For every one out there, if you are looking for an ISP, think carefully before choosing this provider. To you at Level 7, you will not get a cent from me, as I have given notice!