1 reviews | Active since May 2015
DO NOT EVER Use Level-7. Horrible after service
Since June 2024 I have been reporting issues with my Wifi. I requested multiple times for the system to be replaced as it was installed more than 7 years ago. Again on 16 March 2025 I logged a ticket with support as my phone constantly say connected without Wifi. My computer does the same and so does my second phone and TV connected to the Wifi. Tuesday 18 March I receive a call, not to book an appointment but to see if they can quickly send a team out. I work 2 hours from home. How does Level-7 expect you to just sit around all day and wait for their call. I was advised that if I want a scheduled appointment the quickest they can help me is two weeks later. I am canceling my service and moving to a company that actually care about their excising customers.
We truly appreciate your long-standing support and are sorry to hear about your dissatisfaction with our service.
Our goal has always been to provide exceptional customer care, quick turnaround times, and a reliable connection. While we continuously strive to improve, we understand that coordinating an on-site visit can be challenging, and we do our best to accommodate our customers as quickly as possible.We would love the opportunity to resolve this issue before you make a final decision. Please reach out to us, and we’ll do our best to find a solution.Regards, Level-7
We truly appreciate your long-standing support and are sorry to hear about your dissatisfaction with our service.
Our goal has always been to provide exceptional customer care, quick turnaround times, and a reliable connection. While we continuously strive to improve, we understand that coordinating an on-site visit can be challenging, and we do our best to accommodate our customers as quickly as possible.We would love the opportunity to resolve this issue before you make a final decision. Please reach out to us, and we’ll do our best to find a solution.Regards, Level-7