Disappointing service

Upgraded our Level 7 account 3 days ago, 2nd day without internet. They are so quick to request immediate payment, but cannot deliver the service promissed. This time around it is not affecting the a level of luxury of having internet, but actually effecting a business and necessities that goes along with it. Really hope they sharpen up their service because this is not ok. Wonder what would happen should customers only pay if and when service is actually delivered.