Decline in Service Quality and Unresolved Fiber Connection Issues with Level 7

I have been a customer of Level 7 for over seven years, but the quality of service has significantly declined recently. For the past four months, we have had intermittent fiber connection issues. We have been calling the support team twice a day to get feedback, but we only receive generic responses like, "We need to send someone out." Despite having five different technicians visit our premises and multiple faults logged, the situation remains unresolved.

We also requested a refund for the four weeks when the internet was completely down. We were told they would look into it, but we have not received any follow-up. The only time we get any response is when we initiate contact. Based on this experience, I cannot recommend Level 7 as a service provider. The decline in their service quality is disappointing.

At this point, Openserve picked up the problem with the fiber line but is unable to fix the line as it's located on someone else's property. The best part is that now it’s my problem to get them access to someone else’s property.

What a joke of a company