Debit money from your account ********ly.

They will find any excuse to take money from their customers.

In October we called to cancel our fibre line, yet they did not cancel it and did not notify us that we need to cancel our fibre line in writing, we were also told that our contract ends at the end of November but what their consultant did not mention is that the contract will then continue on a month to month basis, and that we need to give another months' notice before we can cancel the line. We moved in November, we have been paying for a fibre line that we have not been using since November. We only found out about their "fine print" In December. We received no help from their company to solve our problem so we had to pay until January to be able to cancel this fibre line. They gave us 7 days in the middle of the holiday season to give their equipment back. They did not even try to collect your equipment. I got an email a few hours after cancelling my contract, stating that their collection attempt of their equipment has failed and we need to pay for their equipment. What attempt could they have made to collect their equipment within a few hours in the middle of the holiday season? I have been cooperating with their team to collect their equipment and I gave them the owner of the house's number. The owner said that they can contact him to arrange pick up of their equipment. They still debited money from my account for their equipment and it has not even been 7 working days yet. Their team will call the owner of the townhouse and they will get their equipment back after they have also debited the amount of the equipment from my account. This looks like *****ing to me. I do not owe them the money for their equipment all they need to do is call the owner and arrange pick up of their equipment. I did not ***** their equipment or throw it away. It is right there where they installed it.

Please be careful of this company they will use any excuse they can to take money from you. They ********ly debit money from your account and trick people with their contract. I honestly cannot even say that the quality of their internet was good. Throughout the time we had a fiber line at Level 7 our internet kept dipping and even though we had a 30mb line the internet was slow. Sometimes we had to hotspot from our phones to watch Netflix.