Corporate Image Destroyed by Arrogant Staff

For several years, I received exemplary service from this provider. However, upon initiating cancellation of my account—while out of contract and having comp**** with all return requests, including the timely return of the router—I encountered troubling conduct that raises concerns over their business practices.

After confirming receipt of the router, the provider nevertheless issued a demand for R900, relating to a device returned over two years prior. Only after I provided proof of the router's return was this claim withdrawn. Subsequently, I was informed of an outstanding balance for one month's service. Upon requesting escalation to management, my request was summarily refused. Instead, the account was immediately referred for collection without further engagement, resulting in contact from a third-party debt collector who adopted an aggressive and unwarranted approach.

I reject any form of ************ or harassment and note that such conduct, particularly by debt collectors, is specifically regulated under South African law. The Debt Collectors Act, the National Credit Act, and the Protection from Harassment Act all prohibit collection agents from engaging in harassment, ************, or unreasonable practices, and provide for recourse in cases of misconduct. In this instance, the actions taken were both precipitous and disproportionate, and demonstrate a failure in adherence to lawful and ethical procedures.

It is unfortunate when long-standing corporate reputations are compromised by the actions of individual employees or agents acting contrary to established legislative requirements and codes of conduct. I respectfully reserve my rights in this matter and expect all further communication to be in strict compliance with all applicable laws and regulations