Cant compalin about the service cause their is none

So this message is being directed to two companies Vumatel & Level 7 Internet.

I have been a loyal customer for more than 2 years now with yours truly the above infrastructure and ISP. I have recently relocated and placed an order for a new line installation and same took a year subscription to ensure my lyalty once again.

So due to circumstance I had relocated in short notice and was ensured by the above mentioned the day I move in my internet will be sorted and online.

So I had made special arrangements for someone to be available at my premises despite relocating on the day which was exhausting and a tiring experience. The installers came out and was on time. Which is the only thing I can call prompt despite the debit order that went off on time and was paid.

The installers came out, installed the line and assured everything is working and is 100% functional. Later the evening when I finally arrived and checked there was no internet connection. I spoke to the ISP and they asked me to access the router via my mobile hotspot and need to reconfigure the settings.

After reconfiguring they escalated the ticket back to vumatel who had to make sure I have connection on my side. So the company is so clever they send a technician to my old premises. They said they will arrange a technician to come out to the new premises. This is now day 3. So day 4 I get a call from the technician at 11 in the morning without even making arrangements with me to check availability and to ensure I am home for the installation. Pathetic actually if they think I dont work for a living like every other normal person.

So that day was s****ped. Day 4 I had late meeting and could not be home for them to access the premises. So they eventually pitched up on day 5 and checked my internet connection from their side. According to them all is ok.

Spoke to the ISP and they escalated the ticket to their people to look into the fault again. Today I was told they are still working on the issue and I litterally get no feed back when I contact them. So today is day 6 and I am getting very agitated by this bull**** now.

I am canceling my order tomorrow night on day 7 and looking for another ISP - LIKE OPEN SERVE whom is also in this area. I am furious now just had enough. Cant complain about the service as there is none.