Cancelation

I have suffered a loss of income and fell into arears with one month in December 2022. I am on a month-to-month contract. so, on the 18th of January 2023 I have asked that my internet be canceled. they have refused to put it in action due to me being in Arrears. meaning that I have to pay the arears before they will cancel. and the bill will keep running until I do so. I have mentioned to them that I have a loss of income. I told them I would like to suspend the account to stop it from rolling. they still refused. so, I am going to rack up a lot of dept for a service that I cannot even use. I have thought a lot of the company until now. I have recommended them to friends and colleagues. once all the issues are resolved I will in future not do business with level 7 again. it is sad that a company will sacrifice future business for a stupid issue like this, that can be resolved just by suspending my account until I catch up the one-month arrears and then cancel. they do not care about you as a customer and only care about the now. I would not recommend them please read the fine print and the contract agreements. nothing is in your Favour. I have been with level seven for 4 years. and would definitely done future business with them. however, I do wish that level 7 change they view on this. it's a dynamic that causes long term damage. if I was still in a 2-year contract I would have cut my losses but I'm on a month-to-month contract and do feel its unjust. I was very happy with the service provided. had no down time on my internet. however, the last experience is a deal breaker for me. so be aware.