HZ
Hester Z
1 reviews | Active since Sept 2019
31 Mar 2022, 11:57
Blacklisters!!!! after loyal payment over a year!
This is unacceptable , after a year of being a loyal ( pay every month) our contract ended, and was told afterwards it would be month to month at an huge expensive contract. We decided to move over to Fibre, Level 7 could not assist us, so we choose another service provider, after 3 months of being with the new provider, all of a sudden Level 7 phones start WORKING again, and they managed to to PHONE us, to tell us we owe them over R9000 , they want THEIR Equipment back NOW! and we still owe them , over R2000 . LOL we never even used their service after a year. Maybe for a month, and now it is OUR responsibility to run after THEM because they cant figure out that the company email address had changed.. but the cell phone number is still the same , so today, this is what we get for being a good customer for a year from level 7 , and they are VERY expensive against other providers btw.
Please note that your Level-7 Wireless (PTY) Ltd account was handed over to VI Debt Recovery for collection. We need to make a monthly payment arrangement with you to settle the account as soon as possible. You can also contact us at *** or email us at *** Your outstanding balance due is R2,637.86 excluding equipment that was collected .
Stay away! they are *******! and have not as yet sent us a bill for the amount of data we used in that time period after we told them telephonically we are moving over to fiber … we are still waiting but are already handed over before the issue was communicated ?
Helpful (0)
Replies (5)0
Replies (5)
Level-7 Internet's replyOfficial
31 Mar 2022, 13:10Good Day. we apologize for the current frustration you are facing.
We can see that the equipment was received on 24.03.2022. Currently it is only the outstanding funds payable due to the contracts not running on a "pay-as-you-go" service and no cancellation notice was received.
We did also attempt to activate the fiber in your requested area, however did not get a response herein.
Payment arrangements are welcome with our collections agency, alternatively you're welcome to speak to us directly.
We can see that the equipment was received on 24.03.2022. Currently it is only the outstanding funds payable due to the contracts not running on a "pay-as-you-go" service and no cancellation notice was received.
We did also attempt to activate the fiber in your requested area, however did not get a response herein.
Payment arrangements are welcome with our collections agency, alternatively you're welcome to speak to us directly.
Level-7 Internet's reply31 Mar 2022, 13:10
Official
Good Day. we apologize for the current frustration you are facing.
We can see that the equipment was received on 24.03.2022. Currently it is only the outstanding funds payable due to the contracts not running on a "pay-as-you-go" service and no cancellation notice was received.
We did also attempt to activate the fiber in your requested area, however did not get a response herein.
Payment arrangements are welcome with our collections agency, alternatively you're welcome to speak to us directly.
We can see that the equipment was received on 24.03.2022. Currently it is only the outstanding funds payable due to the contracts not running on a "pay-as-you-go" service and no cancellation notice was received.
We did also attempt to activate the fiber in your requested area, however did not get a response herein.
Payment arrangements are welcome with our collections agency, alternatively you're welcome to speak to us directly.
HZ
Hester Z's updateReviewer Update
01 Apr 2022, 07:49The notice??? They never rep****! We unplugged their equipment over 2 months ago. Because we were waiting for them to collect their equipment. Nothing. All of a sudden when your contract ends, your receive no more communication from them? So now we get blacklisted for level 7 inability to care for their customers? 5 years being blacklisted for something we did not use , or wanted???? I will continue telling the truth to everyone to warn them against these people... We are STILL waiting for the invoice of data usages the last 3 months. When will we receive that? Yet we owe money but are not allowed to see for what?
HZ
Hester Z's update01 Apr 2022, 07:49
Reviewer Update
The notice??? They never rep****! We unplugged their equipment over 2 months ago. Because we were waiting for them to collect their equipment. Nothing. All of a sudden when your contract ends, your receive no more communication from them? So now we get blacklisted for level 7 inability to care for their customers? 5 years being blacklisted for something we did not use , or wanted???? I will continue telling the truth to everyone to warn them against these people... We are STILL waiting for the invoice of data usages the last 3 months. When will we receive that? Yet we owe money but are not allowed to see for what?
HZ
Hester Z's updateReviewer Update
01 Apr 2022, 08:04Since when can companies renew contracts without the clients knowledge? Level 7, you want to play this unfair blacklisting games for R 3000 ? We will see how long level 7 lasts.. they are anyways laaaang expensive, and then greedy too because their staff cannot pick up a phone and clear the communication issues. . Since when is this how you treat people that no longer required your service, after being loyal over a year, paying way more than we should have. We want the invoice of data usuage for the last 3 month while your equipment was plugged out. And then will take this further with consumer protection.
HZ
Hester Z's update01 Apr 2022, 08:04
Reviewer Update
Since when can companies renew contracts without the clients knowledge? Level 7, you want to play this unfair blacklisting games for R 3000 ? We will see how long level 7 lasts.. they are anyways laaaang expensive, and then greedy too because their staff cannot pick up a phone and clear the communication issues. . Since when is this how you treat people that no longer required your service, after being loyal over a year, paying way more than we should have. We want the invoice of data usuage for the last 3 month while your equipment was plugged out. And then will take this further with consumer protection.
Level-7 Internet's replyOfficial
01 Apr 2022, 09:10Good Day,
Please be advised no notice was received of cancellation as per the terms in your contract regardless of month to month or not. Also please note as stated above it is not a "pay-as-you-go" contract and therefore no pro rated invoice will be issued. A payment arrangement is welcome for the outstanding funds. Thank you.
Please be advised no notice was received of cancellation as per the terms in your contract regardless of month to month or not. Also please note as stated above it is not a "pay-as-you-go" contract and therefore no pro rated invoice will be issued. A payment arrangement is welcome for the outstanding funds. Thank you.
Level-7 Internet's reply01 Apr 2022, 09:10
Official
Good Day,
Please be advised no notice was received of cancellation as per the terms in your contract regardless of month to month or not. Also please note as stated above it is not a "pay-as-you-go" contract and therefore no pro rated invoice will be issued. A payment arrangement is welcome for the outstanding funds. Thank you.
Please be advised no notice was received of cancellation as per the terms in your contract regardless of month to month or not. Also please note as stated above it is not a "pay-as-you-go" contract and therefore no pro rated invoice will be issued. A payment arrangement is welcome for the outstanding funds. Thank you.
HZ
Hester Z's updateReviewer Update
03 Apr 2022, 03:39Perfect example of exactly what I am talking about. Not a single phone call to explain or hear what we have to say. What did level 7 do with the emails when we enquired about fibre? You know? The ones we sent TELLING them, we are going over to fibre ,seeing as level 7 could not assist when would they like to fetch their equipment? Are you talking about that email? In our sent items box? The email that has been ignored since when? Desember? We will take this further thanks for nothing. Never again ! We might have used them in the future, but no one wants to do business with such a company. NEVER AGAIN! Be AWARE!!! WOLVES! I cannot believe it is this hard to keep your name clear! What a struggle!!! We will review your "fact" and will definitely report the company over this . No one deserves this treatment, just for being a customer. They will blacklist you over an email They deleted. I have proof . But this is now another institution problem. We have reported the matter. Lets see if level 7 still have working phones. I am Done trying to communicate with level 7. Obviously as seen here, that is not an option.
HZ
Hester Z's update03 Apr 2022, 03:39
Reviewer Update
Perfect example of exactly what I am talking about. Not a single phone call to explain or hear what we have to say. What did level 7 do with the emails when we enquired about fibre? You know? The ones we sent TELLING them, we are going over to fibre ,seeing as level 7 could not assist when would they like to fetch their equipment? Are you talking about that email? In our sent items box? The email that has been ignored since when? Desember? We will take this further thanks for nothing. Never again ! We might have used them in the future, but no one wants to do business with such a company. NEVER AGAIN! Be AWARE!!! WOLVES! I cannot believe it is this hard to keep your name clear! What a struggle!!! We will review your "fact" and will definitely report the company over this . No one deserves this treatment, just for being a customer. They will blacklist you over an email They deleted. I have proof . But this is now another institution problem. We have reported the matter. Lets see if level 7 still have working phones. I am Done trying to communicate with level 7. Obviously as seen here, that is not an option.