Bad start for a new customer.

It seems that customers is not inportant. More than an month ago, I have made a pre order for a fibre line at my adress, to my shock, a fee was charged right away before the application can be placed. I am all fine with that, and was somewhat happy of paying. A more than a month later, I still have no internet. This is unacceptable. After multiple Email's, the best response was that Level 7 wil request for feedback. And up to date NO real feedback was received. I understand the fee I had to pay, but please, put the fees to work, get feedback and please keep the client up to date on what is going on. At this stage I feel that i have waisted my money for nothing. If there was no fees charged upfront, I could not have complained. But I feel like i have paid for services that is not receiced. Please once again, get usable feedback, and push for a ETA on when I will have internet