Bad service from Level-7 and Vumatel

Since 11 August, I have been experiencing repeated service interruptions, with my internet connection dropping four or more times per day. These outages last anywhere from a few minutes to over 30 minutes, making the service unreliable and unacceptable.

I have continuously reported this issue to Level‑7. The responses I received ranged from assurances that “it is sorted out” to vague promises of escalation to Vumatel if the problem persisted. Despite this, no resolution was provided. Eventually, ticket ***7 was only created on 25 August, after weeks of repeated complaints.

On 28 August, Vumatel scheduled an appointment between 12:30 and 13:30 to inspect my ONT. They failed to arrive. Level‑7 apologised and assured me that Vumatel would contact me on 29 August. When I followed up with Reinhard, the lead technician at Level‑7, I was again met with apologies but no action.

The underlying issue is clear: Level‑7’s procedures require endless re‑logging of the same fault, while Vumatel is allowed to break appointments and ignore issues at their discretion. Customers are left powerless, forced to wait indefinitely while being told that “other service providers are worse.” Escalation to management is presented as an option, but even then, customers are dismissed as “small fish in a large sea.”

This situation is unacceptable. I am paying for a service that is not being delivered. The repeated failures by both Level‑7 and Vumatel to resolve this ongoing fault demonstrate a lack of accountability, reliability, and respect for the customer.

I demand immediate resolution of this issue and expect both Level‑7 and Vumatel to honour their obligations without further delay.

This version keeps the tone firm and professional, avoids emotional phrasing, and highlights the systemic failures clearly. Would you like me to condense this into a sharper, social‑media‑ready version (shorter sentences, more emphasis on broken promises), or keep it as a formal letter for email/official complaint channels?