HN
Heidi N
1 reviews | Active since Dec 2016
05 Jun 2026, 10:40
BAD SERVICE
Very poor service! Endless problems with the line, when we called, someone deliberately changed our settings and they quickly fixed it, then the line is slower than what I paid for. At the beginning of May, a technician came to test the modem, found no fault, the line was faulty and it was reported, the whole month no internet, but my debit order at least went into their account. Now I have to drive to CENTURION to return their modem, I don't think that's fair. They can take money from my account and then make demands. VERY POOR SERVICE.
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Replies (2)
Level-7 Internet's replyOfficial
05 Jun 2026, 11:19Hi Heidi,
We sincerely apologise for the inconvenience caused. We are currently looking into the matter, and one of our agents will be in touch with you shortly to assist further.
We sincerely apologise for the inconvenience caused. We are currently looking into the matter, and one of our agents will be in touch with you shortly to assist further.
Level-7 Internet's reply05 Jun 2026, 11:19
Official
Hi Heidi,
We sincerely apologise for the inconvenience caused. We are currently looking into the matter, and one of our agents will be in touch with you shortly to assist further.
We sincerely apologise for the inconvenience caused. We are currently looking into the matter, and one of our agents will be in touch with you shortly to assist further.
HN
Heidi N's updateReviewer Update
05 Jun 2026, 12:52This was your response via e-mail today:
We sincerely apologise for the inconvenience caused by the MetroFibre service disruption. Unfortunately, the issue originated on their side, which limited our ability to resolve it directly.
So Metro Fibre was the reason that I didn't have internet for the whole month, but I have a contract with Level 7. Is Metro Fibre going to give me my money back? You don't even offer to just come and pick up the modem from me; after I canceled my contract with you, you force me to courier it or drive to Centurion, after I already paid R799.00 for something I never received. You never even contacted me to inform there was a problem from Metro Fibre's side.
We sincerely apologise for the inconvenience caused by the MetroFibre service disruption. Unfortunately, the issue originated on their side, which limited our ability to resolve it directly.
So Metro Fibre was the reason that I didn't have internet for the whole month, but I have a contract with Level 7. Is Metro Fibre going to give me my money back? You don't even offer to just come and pick up the modem from me; after I canceled my contract with you, you force me to courier it or drive to Centurion, after I already paid R799.00 for something I never received. You never even contacted me to inform there was a problem from Metro Fibre's side.
HN
Heidi N's update05 Jun 2026, 12:52
Reviewer Update
This was your response via e-mail today:
We sincerely apologise for the inconvenience caused by the MetroFibre service disruption. Unfortunately, the issue originated on their side, which limited our ability to resolve it directly.
So Metro Fibre was the reason that I didn't have internet for the whole month, but I have a contract with Level 7. Is Metro Fibre going to give me my money back? You don't even offer to just come and pick up the modem from me; after I canceled my contract with you, you force me to courier it or drive to Centurion, after I already paid R799.00 for something I never received. You never even contacted me to inform there was a problem from Metro Fibre's side.
We sincerely apologise for the inconvenience caused by the MetroFibre service disruption. Unfortunately, the issue originated on their side, which limited our ability to resolve it directly.
So Metro Fibre was the reason that I didn't have internet for the whole month, but I have a contract with Level 7. Is Metro Fibre going to give me my money back? You don't even offer to just come and pick up the modem from me; after I canceled my contract with you, you force me to courier it or drive to Centurion, after I already paid R799.00 for something I never received. You never even contacted me to inform there was a problem from Metro Fibre's side.