Bad service

I have now been without any internet for 2 weeks. No one could give me a clear indication as to why or what is wrong. Every single time, the same lip service. We are working on it. We have notified management A team has been assigned to your issue. Same story over and over. They are quick to send you your bill at the end of the month. When they need to get tough with their providers, there is zero to no urgincy. You, the customer can wait.