cK
clinton K
1 reviews | Active since Mar 2012
06 Jun 2023, 06:49
Bad Customer Service
On April 28, 2023, I notified them about my impending move and was given assurance that my connection would be established. In anticipation, I upgraded to a different package and signed the contract on May 20, 2023. However, it is now the 6th of June and I am still waiting for the connection to be set up. Their communication has been extremely poor and their customer service leaves much to be desired. Instead of taking responsibility, they consistently shift blame onto others. Moreover, since Friday, June 2nd, I have been waiting for someone from their office to contact me, but have yet to hear from them.
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Level-7 Internet's replyOfficial
13 Jun 2023, 12:29Good day Clinton, our sincere apologies. The delay was caused by the faulty ONT at your new premises and we were waiting on the Network Fibre Provider to assist with the repair and installation of the device in order to activate your connection. we unfortunately don't have control over the FNO's but did everything in our power to escalate this on your behalf.
Level-7 Internet's reply13 Jun 2023, 12:29
Official
Good day Clinton, our sincere apologies. The delay was caused by the faulty ONT at your new premises and we were waiting on the Network Fibre Provider to assist with the repair and installation of the device in order to activate your connection. we unfortunately don't have control over the FNO's but did everything in our power to escalate this on your behalf.