Awful internet provider

The worst internet and service provider I have ever encountered. There is always interruptions with the fibre and very little communication. Today 11 May 2024 the fibre went down at 8:30 am, I logged a call at 10am but only got a ticket number at 4:30pm and a generic response saying that the fibre is down and they are still waiting for confirmation from the upstream provider. No communication to all customers that there is an outage. This is outrageous considering we are paying for services.