Aweful service

I ordered internet through Level-7 when I moved into my new place beginning of July. After a week, a technician came to install, but because of all the active lines had to open ours. This was to take another 72 hours. When the technician finally pitched (after I had to follow up daily) and the line was opened, Level-7 then told me there was a problem and they need Open Serve to confirm the line is "open" before they can dispatch the router. Again, I had to call numerous times to get this sorted, because the service people are too lazy to read the history of the issue and the (only competent) person I worked with was on leave. After speaking to the manager, who threw the phone down in my ear, I received an email that they will dispatch the router. On the tracking, the router showed that it was out for delivery - no router was delivered. Apparently the courier company had and address problem.... in the mean time Level-7 sent me a pro-rata invoice for internet. I emailed them and told them I have no router - their only response was they will have to investigate. I am STILL waiting for my credit note, I STILL do not have a router. NO ONE from Level-7 has bothered to communicate with me, I do not know where the router is, I cannot get through to the courier company. My gosh. This is the most "don't care" attitude I have experienced in a very long time. I guess my next step is to report them to ISPA