Absolutely Disgusted with Level-7’s Shocking Service

I recently moved and followed the full cancellation process with Level-7. At no point was I informed that I needed to return the router. Weeks later, on 9 May 2025, I suddenly receive an email implying I had failed to comply with some mystery requirement — returning the router — and that I now needed to courier it back at my own cost.

When I questioned this, I was condescendingly told that “as per my contract” I should’ve known this. Really? No courtesy call? No clear reminder? Just vague clauses buried in fine print and the excuse that they "only communicate via email"? That’s not service, that’s a trap.

To make matters worse, on 13 May I get a cold, threatening email stating that because of the “outstanding account” and failure to meet their so-called obligations, my account is being handed over for collections. All because of a router I was never even told I needed to return?

The arrogance and lack of accountability is astounding. I was a paying customer. Instead of resolving this with a shred of empathy or professionalism, I was hit with robotic threats and demands.

If you're considering using Level-7, think twice. Their idea of customer service is ignoring you until they want money — and then coming at you with threats. Disgraceful. I’ll never recommend them to anyone.