Absolutely Abysmal Service

Dealing with this internet provider has been nothing short of a nightmare. I am counting down the days until I can cancel my contract and switch to a more reliable provider. Their technical support is utterly unreliable and, worse, blatantly dishonest.

Our community group provides a clear comparison of service levels from different providers, and it’s glaringly obvious that only Level 7 subscribers face consistent connectivity issues. Despite this, their support team insists that the problem isn’t isolated to their service, which is a blatant lie.

When pressed for real solutions, their go-to advice is the same tired routine of taking pictures and rebooting the unit. If you demand more substantive help, they escalate the situation by threatening to charge exorbitant fees for callouts—fees they claim will apply even when the issue is clearly on their end.

What exactly are we paying for? This quarter alone, we’ve experienced outages lasting nearly 24 hours on multiple occasions, and their response has been nothing but dismissive. Their failure to provide even the most basic level of reliable service is unacceptable.

Avoid this provider at all costs if you value your time, money, and sanity.