A week of having level 7 wifi, I must now pay 2500 for technical issues

Item: Level-7 Internet
Rating: 1
Author: Priscilla N

I installed wifi this month the 7th of march 2025 and clearly stated that 4 phones are gonna connect, a week in only 3 phones connect and am being told that I need to pay R2500 for them to fix the issue, like wow so a week in am already paying for technician, so in year I would of paid how much? Insane. I would really not recommend this wifi.

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Replies (2)

Level-7 Internet's replyOfficial

13 Mar 2025, 16:59

Hi Priscilla
We’re sorry to hear about your experience.
While we ensure that the router is fully functional at installation, we cannot guarantee Wi-Fi coverage in every part of a home, as several factors can impact connectivity, including:

Physical obstructions like walls, furniture, and doors weaken signals.
Distance from the router—devices further away may experience weaker connections.
Interference from other devices such as microwaves, cordless phones, and Bluetooth gadgets.
Signal interference from other networks in densely populated areas.
Environmental factors that can affect wireless performance.

In cases where Wi-Fi signal strength is impacted, additional solutions may be required. We provided a quote for these options to help extend coverage; however, they do come at an additional cost.If you have any further concerns, please don’t hesitate to reach out to us directly—we’d be happy to assist.
Regards, Level-7

Level-7 Internet's reply13 Mar 2025, 16:59

Official

Physical obstructions like walls, furniture, and doors weaken signals.
Distance from the router—devices further away may experience weaker connections.
Interference from other devices such as microwaves, cordless phones, and Bluetooth gadgets.
Signal interference from other networks in densely populated areas.
Environmental factors that can affect wireless performance.

Priscilla N's updateReviewer Update

13 Mar 2025, 17:14

So why do I have to pay technicians to come and figure out the issue, shouldn't that be discussed when we take it up?

Priscilla N's update13 Mar 2025, 17:14

Reviewer Update

So why do I have to pay technicians to come and figure out the issue, shouldn't that be discussed when we take it up?