Stress & Inconvenience Caused by Early Debit of Funds Before Payday by Letsatsi

My payday and debit order with Letsatsi is set for the 23rd of the month. However, on the 21st, due to illness and being short on funds, I borrowed R1350 from a friend to cover a doctor's bill. When the money was deposited into my account, Letsatsi deducted the full amount immediately. I’m left wondering what I was supposed to do in this situation, as I was expecting the debit to happen on the 23rd. I reached out to Letsatsi, not expecting a refund as the funds would not reach me in time, but to understand why the deduction was made early and to highlight the inconvenience it causes their clients. Instead of receiving a clear explanation, I spoke to a consultant named Maureen, who gave irrelevant responses, such as stating that the money hadn’t yet reached their account yet. Eventually, I was informed that they place a trace alert on clients' accounts a few days before the debit is due. While this may be their standard practice, it is unacceptable and creates unnecessary problems for clients.