I app**** for a loan...

I app**** for a loan and the service I received was unprofessional, the agent was rude and did not treat me well, after sending my documents more than 5 times from last week, till today I have not received any feedback, he just ignores my emails and not giving me feedback, I will not recommend anyone to this company because the agent feels like he owns the company and has no sense of urgency and professionalism