First time application

good Day,

I wish to lodge a formal complaint regarding the unacceptable service I received during my recent interactions concerning my private loan application.

I have never felt as disappointed and disrespected as I did during my engagement with Tshepiso and, subsequently, Lebo. I have been diligently following up on my application, yet I have received very little assistance or communication.

During my conversation with Tshepiso,Lebo, it appeared that she was irritated and not giving my matter the attention it deserved. I request that the call recording be reviewed, as I believe it will clearly demonstrate the poor level of customer service I experienced.

I was informed that an SMS would be sent to me; however, several hours have passed and I am still waiting. To date, I have not received any communication advising me of what I qualify for or the status of my application.

I find it extremely concerning that a matter as important as a loan application is being handled in this manner. The lack of communication, follow-up, and professionalism is unacceptable.

As a result, I am seriously considering escalating this matter to the Ombudsman, as I believe my concerns have not been treated with the urgency and respect they deserve.

I request an urgent response, an explanation regarding the delay, and confirmation of the outcome of my loan application. call recorings

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