DISRESPECTFUL, RUDE AND *********** CONSULTANTS AT LETSATSI FINANCE COMMISSIONER BRANCH

I am a loyal Letsatsi customer for over ten years and I have recruited many customers including my mother, siblings and family friends. On 11 November 2022 at 21:06, I wrote an email to commissioner2@letsatsi..., enquiring about my long closed Letsatsi Account that was in RED on my ClearScore Credit Report. An immediate email response was sent on 12 November 2022 at 09:04, stating that "my account was affected by their system upgrade". It could NOT make sense to me since this had nothing to do with me and I was up to date with all my payments. I only managed to write a follow-up email on 14 November 2022 requesting Letsatsi to rectify their inaccurate information with all the Credit Bureau as this would affect my Credit Rating. The email was ignored completely. I then app**** for a 1-week leave that would commence on 17 November 2022 to attend to all my crucial outstanding personal issues including SARS, Banks, Credit Providers, etc. As I was preparing to go to town (Letsatsi Commissioner Branch) on 17 November 2022, I received a call from a Katekani. I immediately recalled who she was. For some reason, I never liked Katekani’s slow customer service and her irritating voice talking non-stop while assisting customers at that Branch. The last service I had received was from her and she delayed the processes unnecessarily and acted very unprofessional. Back to her call, I composed myself and mentioned that I had learned the previous night that my new bank had inconvenienced me by not shifting all my debit orders from the old bank as requested and I had planned to visit the branch. Without giving me a chance to continue, she rudely interrupted and shouted that, "I should pay their money". Anyone listening to her without hearing me would have an impression that I was refusing to pay. I was very offended as I was never treated in that manner. I then recalled how I would walk in on telephonic conversation where her colleagues were grilling one of the customers for non-payment. I realised in her outbursts that she might have intentionally ignored my follow-up email on 14 November 2022, where I requested them to fix their mistake, yet she was harassing me for a payment that I had planned to resolve as it was unintentionally caused. I even told her I had set that day aside to visit the branch personally as I could see my emails were ignored and I intended to pay and request their online payment Banking Details going forward. That girl could not even comprehend simple English where I stated that all my accounts with them were up to date and the one that had not been paid was due to inconvenience from my new bank. She screamed on top of her voice, yelling that, ”You should pay us, we want our money, not stories, you think you can just not pay us and we should update your records and say you paid”. My efforts to explain that she was mixing issues fell on deaf ears. She continued disrespecting me and obviously I gave her a piece of my mind. I then calmed down and searched for different Letsatsi numbers on the internet and I ended up being assisted by a very kind, competent and efficient consultant by the name of Ofentse. She sent me the Banking Details and I made payment as promised and sent the Proof of Payment. She even sent me all the Paid Up letters under my name so as to jointly update with Credit Bureau. In all of my previous experience, I had always been treated with efficiency, kindness and best customer service. But since Vero and the other lady left that branch, I had on numerous accounts walked in on consultants yelling at customers over the phone and bragging to their colleagues about it. The other day I even almost left without being assisted due to that bad treatment to another customer. The staff attitudes and customer service standards have deteriorated dismally at Commissioner Branch and I appeal to Senior Managers to note this. It is clear that these *********** staff members lack in certain areas and need to be trained and be reminded that they are not doing us any favours. I have vowed never ever to continue any relationship with Letsatsi in future after settling my last account this year. To Katekani, it was even worse when I told my 24-year old daughter and she immediately wanted to pay that Katekani girl a visit at the Branch “to teach her manners”, especially to adults old enough to be her mother. To Letsatsi, if you continue with consultants with unacceptable foul attitude and unprofessional behaviour like Katekani and her friends, you will keep on losing valuable customers, not just me. Some of us have seen Letsatsi grow and were very happy to see such progress over the years for some uncultured girl to ruin it.