RM
Rudi M
1 reviews | Active since Sept 2020
26 Jul 2021, 12:22
Worthless warranty
Don't buy Lenovo products because the warranty is meaningless. Why? Because the warranty is handled by Partserve the WORST company I have ever had the misfortune of dealing with, 5 month I've spent trying to get a laptop fixed and what do I have to show for it THE SAME PERSISTANT PROBLEM 5 months later.
Helpful (0)
Replies (2)0
Replies (2)
Lenovo South Africa's replyOfficial
28 Jul 2021, 18:57Dear Rudi
Thank you for bringing this issue to our attention. We take customer satisfaction very seriously and so it’s disappointing to hear your experience hasn’t been a great one.
Following your complaint, we believe our team has been in contact with you and that this issue has now been resolved. For any further communication, please do not hesitate to reach out to us directly on ***
Warm regards,
The Lenovo South Africa Team
Lenovo South Africa's reply28 Jul 2021, 18:57
Official
Dear Rudi
Thank you for bringing this issue to our attention. We take customer satisfaction very seriously and so it’s disappointing to hear your experience hasn’t been a great one.
Following your complaint, we believe our team has been in contact with you and that this issue has now been resolved. For any further communication, please do not hesitate to reach out to us directly on ***
Warm regards,
The Lenovo South Africa Team
RM
Rudi M's updateReviewer Update
28 Jul 2021, 19:54Yes one of technical guys did get in touch with me today, he was quite helpful. I am currently assessing the laptop to see if fixes I have done to the machine over the last 2 days have resolved my issue and will keep your technical guys informed.
Please do consider a new channel support agent as Partserve is damaging your reputation.
Please do consider a new channel support agent as Partserve is damaging your reputation.
RM
Rudi M's update28 Jul 2021, 19:54
Reviewer Update
Yes one of technical guys did get in touch with me today, he was quite helpful. I am currently assessing the laptop to see if fixes I have done to the machine over the last 2 days have resolved my issue and will keep your technical guys informed.
Please do consider a new channel support agent as Partserve is damaging your reputation.
Please do consider a new channel support agent as Partserve is damaging your reputation.