BS
Barry S

1 reviews | Active since Feb 2018

29 Oct 2025, 12:34

Worst Support

Bought a Legion Go last year, now 2 months out of warranty the unit dies completely with a know defect that should be convered by warranty. "power delivery circuit or mainboard failure" Not only that there is no Lenovo centre in South Africa to even do a paid repair and there are no other Lenovo approved support that can repair the issue as Lenovo does not provide parts to correct the Defect.

Oh and good luck trying to even send Lenovo a message, it all throws you back to their Whatsapp Bot which just repeats the same useless Troubleshooting guides that even Chat GPT provides better options.

I was going to buy the Legion Go in the next month, but am actually glad this happened just before and knowing this now I will not take the risk on any of their products ever again and I had friends who were also looking at the Handhelds who will not take the Risk either.

Stay away from Lenovo.

0
Replies (2)
Lenovo South Africa
Lenovo South Africa's reply29 Oct 2025, 13:32
Official
Dear Barry,

Thank you for bringing this matter to our attention. 

We apologize for any inconvenience you've experienced with your product. 

Please check your email for correspondence from our team. 

We value your feedback and are committed to resolving this matter promptly. Thank you for your understanding.

Kind regards,

Lenovo Service Team
BS
Barry S's update30 Oct 2025, 18:07
Reviewer Update
Thank you for the reply. I have received a call from Lenovo support and they are assisting me. Thank you for the support.