Unhappy customers

In 2023 04 21 I purchase a Levono M8 tablet TB850 sx from Incredible Connection. The perform vry well ,however, 6 months down the line started to reboot and switch off all the time. Two months ago I took the tablet in for repairs. Six weeks later I had to phone Incredible Connections to enquire about the the tablet.The technician inform that the tablet was ready and apologized for not informing me. They said due to the holidays it it would only arrive on Tuesday for latest. On the 2024 04 11 they in form me that Levono no longer manufacture the TB 850 sx model and would past a vredit to replace the unit The technician at Incredible Connection said they would load the the voucher on my card and could not refund the cash that I paid for the unit, however,they had a Levono unit that was compatable withe unit that went in for repairs and that I must pay the R600 difference.

I feel that this very unacceptable because I am a pensioner that I must know fund money out of his own pocket for a replacement tablet.

I had a lot of confidence in the Lovono products because I purchase a laptop that is still working today. All I want is just that you would replace the tablet without me having to fork out additional funds for a replacement unit.

Regards Henry ***