UNACCEPTABLE SERVICE ON A LOGGED RETURN

Absolutely disgusted and appalled with Lenovo, the service and the product equally.

Purchased a laptop (via Takealot), it has been in minimal use for 7 months. (By minimal I mean it is not used everyday, it is not used for work, only used a few days of the week for coding practise)

3 keys have broken off (the white mechanism beneath the keys have broken) Logged a return via Takealot and have just been informed that the "return is rejected because there is physical damage(missing keys on the keyboard) on the unit caused by the customer which voids the warranty."

KEYS SHOULD NOT BE BREAKING OFF A BRAND NEW MACHINE THAT HAS HARDLY BEEN IN USE FOR LESS THAN 8 MONTHS. THE KEYS AND MECHANISMS WERE RETURNED IN A PACKET WITH THE LAPTOP.

I REFUSE TO ACCEPT THIS, AND THIS NEEDS TO BE REFUNDED. THE COMPUTER IS USELESS NOW. I PAID FOR A GOOD MACHINE AND ITS ABSOLUTELY USELESS AFTER 8 MONTHS?

UNACCEPTABLE LENOVO

Product: Lenovo Ideapad 3 Core i3 8GB 1TB HDD 15.6" FHD Notebook Grey