SD
Spencer D

1 reviews | Active since Jul 2021

06 Jul 2025, 14:13

The 8 year old Lenovo Laptop that was sold unseen as a gaming laptop with better video card and sound card than the new Lenovo i9

From Evertech according to Evertech the Lenovo i5 is better than the Lenovo i9 this they took R40000.00 from me I believe they had old stock in hignsite they had olf stock according to google 8 years ol selling it for more than the reccomed Lenovo i9 they told me I could retune the device etc. Then wanted to change me R20 000 I agreed but all I recieved was an email address for customer care and Lenovo in south africa in other words Lenovo was in on the deal and they ripped me off and I will not cease until Iget my money or the new machine I am not will ing to pay R40 000 for an 8 year old i5 or i7 device when i am told the i5 is better then the Lenovo i9 that what I wanted ewas overkill. Now the device does not support what exactly what I specoified from Nikon d750 corel draw 2024 and rd bropwser streaming 24/l using 16gb of ran they told me anymore would be overkill. I have stopped one order vut when I am finished I will prevent at least 10 sales you dont care but you will care when i am finished with the building of a website that will cost your company as much as it cost me relaive speaking. This much i promise.

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Replies (2)
Lenovo South Africa
Lenovo South Africa's reply07 Jul 2025, 10:11
Official
Dear Spencer

Thank you for bringing this matter to our attention. 

We apologize for any inconvenience you've experienced with your product. 

To assist you further, please provide us with the product's serial number and reference number to the following email address ***. 

We value your feedback and are committed to resolving this matter promptly. We will be in touch with you soon.

Kind regards,

Lenovo Service Team
Lenovo South Africa
Lenovo South Africa's reply08 Jul 2025, 10:54
Official
Dear Spencer
 
Thank you again for bringing your concerns to our attention. We're truly sorry that your issue remains unresolved despite multiple attempts to connect with you. That's certainly not the experience we want for our customers, and we sincerely apologize for any frustration this has caused.

We understand how important it is to get this sorted out, and we're fully committed to resolving your issue as quickly as possible. To help us do this, please could you let us know when would be a good time for us to get in touch with you?

Please send a quick note to *** indicating your availability, and we'll make sure to connect with you promptly to address your concerns.

We look forward to hearing from you and turning this around. 

Kind regards,

Lenovo Service Team