Shocking service

<p>After my laptop packed up on me, my fiance bought me an early Christmas present - a Lenovo Ideapad 110. I wanted a Lenovo as it was a trusted brand. The model had very low memory (2 GB RAM), but we were quite happy to add extra memory at a later stage. No this was not discussed with the salesman at Game Cape Gate, as it did not pertain to the purchase... or so we thought.</p> <p>Fast forward a couple of months and I had some extra cash and decided that it would be a good idea to install extra memory. Only to find out that with this model it is impossible. The memory in the laptop is soldered in and therefore you cannot upgrade. Had there been any indication of the this on the specifications in store or on the packaging I would not have considered this model. I am not an IT specialist, neither is my fiance and I don't expect a salesman at Game to be either. What I do expect is that a reputable company would make the specifications clear to nonIT people, ie. codes etc. Put it in writing ****it. YOU CANNOT UPGRADE MEMORY ON THIS MODEL. I am sure it would not have affected their printing budget too much. It would, however, affect their sales of this model. </p> <p>My phone call to Lenovo's head office was not a pleasant experience. They receptionist would not put you through to the brand manager (never in the office and clearly, does not have an assistant) and after insisting I speak to someone was transferred to another manager (from a different department). He said he would get back to me and I can happily say he did as promised, but the response was not okay. Not by any stretch of the imagination... The salesman at Game was blamed for not telling me that the memory could never be upgraded (if Lenovo wants to blame Game, that is an issue between Game and Lenovo - as the manufacturer they are responsible) and I bought the cheapest model and got what I paid for. Why... thank you, sir, for making it clear that Lenovo would not be taking any responsibility what-so-ever. I get that my budget might not have been what other people can enjoy, does that mean that I can never upgrade anything? No... What it does mean is that you should make sure that people don't waste money on products that are useless. Especially at the bottom of the range. People with more disposable income would be able to replace machines. It is people, like me, that have to build upward.</p> <p>I cannot continue working on this laptop as it is too slow. I only have Office on it and an anti-virus. I have not asked you to replace a machine... I asked for a solution... which I did not get.</p> <p>I am terribly disappointed and will never support this brand again. I suppose it doesn't matter because I got what I paid for.</p>