HH
Helgard H
1 reviews | Active since Jun 2021
15 Jun 2021, 07:23
Service? Months and no resolution. Never again Lenovo
One month for next business day on site support to NOT resolve an issue. After replacing the motherboard, the Broadband modem does not work, and that ticket is two weeks old not. The laptop still not functional, and they mark the ticket as "Resolved" . What cheek! I am still sitting with a laptop and docking station worse off than when I started (both products from Lenovo that does not work) and paid a heap of money for it. Never again.
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Replies (1)Lenovo South Africa's replyOfficial
07 Jul 2021, 09:41Hi there, Helgard.
We are sorry to hear about this incident. It is our understanding that the relevant service team has now assisted you in resolving this matter? Kindly let us know should you require any further assistance.
Many thanks,
Lenovo South Africa Team.
We are sorry to hear about this incident. It is our understanding that the relevant service team has now assisted you in resolving this matter? Kindly let us know should you require any further assistance.
Many thanks,
Lenovo South Africa Team.
Lenovo South Africa's reply07 Jul 2021, 09:41
Official
Hi there, Helgard.
We are sorry to hear about this incident. It is our understanding that the relevant service team has now assisted you in resolving this matter? Kindly let us know should you require any further assistance.
Many thanks,
Lenovo South Africa Team.
We are sorry to hear about this incident. It is our understanding that the relevant service team has now assisted you in resolving this matter? Kindly let us know should you require any further assistance.
Many thanks,
Lenovo South Africa Team.
